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Documentation Index

Fetch the complete documentation index at: https://docs.chatzy.ai/llms.txt

Use this file to discover all available pages before exploring further.

The Dashboard is your central hub for analytics and performance monitoring.
It provides a high-level overview of your AI agents’ activity while also allowing you to dive deeper into detailed statistics and trends.
Dashboard Overview

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Key Metrics

The top section of the dashboard gives you a quick snapshot of your agent’s current performance:
  • Live Conversations → Number of conversations that are currently active in real time.
  • Unread → Total conversations that have not been opened or reviewed yet.
  • Conversational AI Agents → Count of general-purpose AI agents live on your workspace.
  • Flow-Based AI Agents → Count of journey-driven (structured flow) AI agents.
Dashboard Key Metrics

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Insights

The Insights section provides deeper visibility into your chatbot’s message flow and performance metrics:
  • Overall Message Stats → Tracks overall engagement with numbers like Active Contacts and Total Messages.
  • WhatsApp Message Stats → Breaks down platform-specific messaging activity:
    • Sent → Messages sent from the platform.
    • Delivered → Messages successfully delivered to the recipient’s device.
    • Read → Messages opened/read by the recipient.
    • Failed → Messages that were not delivered (e.g., due to network or platform issues).
  • Message Volume by Channel → A graphical breakdown of message traffic across all connected channels (WhatsApp, Instagram, Messenger, etc.).

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Performance & Details

At the bottom of the dashboard, you’ll find advanced analytics that help you monitor effectiveness at a granular level:
  • AI Agent Performance → Individual analytics for each agent, showing which bots are most effective.
  • Campaign Performance Analysis → Insights into outbound campaign effectiveness, message delivery, and user engagement.
  • Journey Details → A detailed table tracking the lifecycle of each conversational journey:
    • Journey Name → The title of the journey flow.
    • Started → Number of times the journey was initiated.
    • Waiting → Journeys currently paused at a “Wait” step.
    • Completed → Journeys successfully finished.
    • Completion Rate → % of journeys completed vs. started.
💡 Tip: Use the Message Volume by Channel chart to identify which platforms your users engage with most, then optimize campaigns and agent strategies accordingly.