A Journey defines a structured flow to automate and manage user or customer interactions across multiple touchpoints. It helps organizations streamline conversations, reduce manual effort, and ensure every user receives consistent and personalized experiences.Documentation Index
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Automation Features
Journeys come with powerful automation capabilities that allow businesses to scale without the human touch:- Assign AI Agent to a conversation: Automatically route incoming chats on a specific channel to a designated AI Agent.
- Seamless Agent Handoffs: Transfer the conversation from one AI agent to another when needed.
- Automated customer journeys: Run lead nurturing campaigns, or reminders without manual intervention.
- CRM Integration: Automatically push qualified leads into external CRMs, ensuring sales teams get timely updates.
- System Connectivity: Connect Chatzy AI with external systems and APIs to fetch or send data in real time.