How to Create WhatsApp Campaign

A WhatsApp campaign allows you to send the same message to many contacts at once.
It is commonly used for:

• Promotions
• Announcements
• Event reminders
• Bulk updates

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1. Before You Begin

Ensure the following prerequisites are completed:

1. WhatsApp channel is connected
2. An approved WhatsApp message template is available
3. A contact list with target recipients is created

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2. Navigate to Campaigns

1. Go to the left sidebar
2. Click Campaigns
3. The Campaigns page displays a table of existing campaigns with:
   • Campaign Name
   • Trigger Date
   • Channel
   • Target List

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3. Create a New Campaign

1. Click Create Campaign
2. Enter a unique and recognizable Campaign Name

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4. Set Channel and Recipients

1. Select Channel: WhatsApp
2. Choose Recipient Type: List
3. Select the target Contact List from your existing lists

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5. Choose Message Type

1. Select Message Type: WhatsApp Template
2. Choose from your list of approved templates

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6. Fill in Template Parameters

If the selected template contains placeholders (parameters), configure them as follows:

• Text Parameters

  • Enter values manually, or
  • Use contact variables such as {{ contact.firstname }}
  • Browse available variables using the variable selector

• Media Parameters (if applicable)

  • Upload the required media file (image, video, document)
  • Use the Upload Resource option

Example: Personalize your campaign with {{ contact.firstname }}, which auto-fills each recipient’s first name.

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7. Test Your Campaign

1. Click Create and Test
2. Review your message in the preview window
3. Select a contact (e.g., yourself) for testing
4. Click Send Test Message to validate the campaign output

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8. Launch Your Campaign

After testing is successful:

• Click Send Campaign
• Choose one of the following options:
  • Send Now – Launch immediately
  • Schedule for Later – Define a date and time for future delivery

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9. Monitor Campaign Performance

Once the campaign is active, monitor:

• Number of contacts messaged
• Delivery success rate
• Read receipts
• Failed attempts

Failures may result from invalid numbers, opt-outs, or delivery restrictions.

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10. Summary

You have successfully created and sent a WhatsApp campaign using Chatzy AI.
Campaigns enable you to broadcast promotions, updates, and reminders to your audience at scale.