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Documentation Index

Fetch the complete documentation index at: https://docs.chatzy.ai/llms.txt

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The Inbound Webhook Trigger is a powerful feature that connects Chatzy AI with external systems such as CRMs, website forms, or third-party tools.
It enables real-time automation, making it ideal for:
  • Importing leads from platforms like Wix, WordPress, or Zoho CRM
  • Sending automated WhatsApp messages immediately after a form submission
  • Updating customer data and attributes in real-time

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What is an Inbound Webhook?

An inbound webhook allows external systems to send data into Chatzy AI, which can then trigger a journey. Example:
  • A user submits a form on your website
  • The form data is sent to Chatzy via a webhook
  • Chatzy triggers a journey, such as sending a WhatsApp message or updating CRM records

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Step 1: Create a Journey with Inbound Webhook

  1. Navigate to Journeys in the left menu
  2. Click Create Journey
  3. Enter a name (e.g., Webhook Lead Follow-up)
  4. Choose Blank Journey to start fresh
  5. Add a Trigger → select Inbound Webhook

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Step 2: Generate the Webhook URL

  1. Click Create Webhook
  2. A unique Webhook URL is generated
    • External systems will make a POST request to this URL
    • This request starts the journey automatically

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Step 3: Test with Postman or Form Tool

You can test by sending a POST request from Postman or directly from your form integration. Sample JSON Payload: 
{
  "first_name": "Priya",
  "last_name": "Sharma",
  "phone": "919812345678",
  "food_preference": "Vegetarian"
}