Dashboard

The Conversation Logs tab is your central place to review, audit, and analyze every voice interaction your agent has handled - whether from a live phone call or a browser-based test in the Playground. This helps you monitor call quality, track spending, and continuously improve your agent’s performance.

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Conversation Log Table Overview

Column	Description
Created At	Timestamp indicating when the call began.
Call Type	Specifies whether it was a Phone Call (telephony) or Web Call (browser-based testing).
User Phone Number	Caller’s phone number.
Call Duration	Total length of the call in seconds (s).
Total Cost	Total credits billed for the interaction based on call length and services used.
Billed at Rate	Shows a breakdown of the cost components: Model, Transcriber, Voice, and Telephony.
Logs	Button to View full conversation details, recordings, and analysis options.

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Detailed Conversation Logs

Click the View button next to a conversation entry to open the full log view a pop-up with rich functionality for review and optimization.

Key Features in Log View:

• Audio Recording
  Listen to the full call or click Download Recording to save it for QA analysis or agent training.

• Transcript
  Read through the entire transcribed conversation, showing both user speech and agent responses in a clear timeline.

• Revise Answer
  If the agent’s response was incorrect or inadequate, use Revise Answer to provide a better version. This feedback loop helps retrain the AI to improve future performance.

• Download Conversation PDF
  Export the complete call (including transcript and metadata) as a PDF for auditing, client reporting, or internal records.

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Tip: Use the combination of audio, transcript, and answer revision to continually fine-tune your agent and reduce unnecessary call handling or retry costs.