Documentation Index
Fetch the complete documentation index at: https://docs.chatzy.ai/llms.txt
Use this file to discover all available pages before exploring further.
Smart AI Mode
The Smart AI Mode controls how your bot behaves when users go outside the defined flow. You can enable one of the following modes:- Master Agent
- Out of Bound Configuration
⚠️ Only one mode can be ON at a time. Enabling one automatically disables the other.By default:
- New flows use Out of Bound Configuration.
Master Agent
Master Agent
When Master Agent is enabled, the AI can handle conversations beyond fixed flows using intelligence and knowledge sources.Ideal for:
Useful for restarting flows cleanly.
- AI-driven conversations
- Dynamic responses
- Knowledge-base powered support
Select Knowledge Base Chatbot
Choose the knowledge base your Master Agent should use to answer queries.When to Query Knowledge Base
Define when AI should consult the knowledge base.Example:The knowledge base contains prices, services, products, and features. Direct users here whenever they ask about such topics.
Additional Instructions
Guide how AI should use the knowledge base.Example:If a user asks about services or products, always query the knowledge base and frame answers to encourage purchases.
About the Company (Optional)
Provide company context for better AI responses.Example:Prime Windshield is India’s largest automotive glass repair and replacement company offering headlight repair, battery replacement, wipers, Fastag, and roadside assistance.
Company Details
| Field | Description |
|---|---|
| Company Name | Business name |
| Support Email | Customer support email |
| Support Phone | Customer support number |
Conversation Reset Flag
Allows the system to reset context when required.Useful for restarting flows cleanly.
Out of Bound Configuration
Out of Bound Configuration
Controls how the bot responds when users go outside the defined flow.Best for:
- Structured flows
- Predictable behavior
- Controlled fallback handling
Out of Bound Message
Shown when a user asks something unrelated.Default:Sorry, I did not understand your response. Let me repeat my question for you.You can customize this message.Close Conversation After Out of Bound Message
When enabled:- The chat closes after the fallback message.
Trigger Journey
Triggers a journey when a user goes out of flow.Behavior:- Close Conversation ON → triggers once
- Close Conversation OFF → triggers every time
- Ticket creation
- Escalations
- CRM updates
NOTE: Only journeys with Inbound Webhook triggers appear.
Choosing the Right Mode
| Use Case | Recommended Mode |
|---|---|
| AI-driven conversations | Master Agent |
| Strict scripted flows | Out of Bound |
| Sales inquiries | Master Agent + KB |
| Support fallback | Out of Bound + Journey |