Improving agent responses

1. If conversational AI agent isn’t providing the answer you expect.

you can follow these troubleshooting steps

When the answer comes from the knowledge base

This scenario applies when the information you expect the agent to provide is in your uploaded documents or data.

1. Verify the content: First, check that the correct answer is present within your knowledge base documents.
2. Check the context: If the information is present, the agent may not be retrieving it correctly.

• If the appropriate chunk is in the context: The agent is retrieving the correct information but is not using it properly. In this case, you should change the prompt to better guide the agent’s response.
• If the appropriate chunk is NOT in the context: The agent is failing to retrieve the correct information. You should adjust your search settings, such as the Hybrid Search configuration, chunk length, or context to improve retrieval.

When the answer comes from the prompt

This scenario applies when the desired answer is part of the agent’s core instructions, personality, or a specific rule you’ve defined.

You should simply modify the prompt to be more specific or to include the exact instructions you want the agent to follow.