Overview

Voice AI Agent Customization Tabs

Base Prompt

Define your chatbot’s intro. message, core personality, and instructions to control how it responds and flows in conversations.

Model

Choose the AI model that powers your Voice Agent. Each model offers different strengths in understanding, reasoning, and natural speech response generation.

Voice

Select the voice persona for your AI - adjust tone, gender, and style to best match your brand or user experience goals.

Engine

Configure the core voice response rate configuration.

Telephony

Manage telephony core settings such as hangup call on user silence and more.

Advanced Settings

Fine-tune technical details for balancing accuracy, engagement, and overall chatbot behavior.

External APIs

Integrate external services - like CRMs, booking tools, or support platforms - for real-time information and seamless workflow automation.

Utilities

Manage essential tools and system functions such as timestamps, and date and time context to ensure reliable performance.

---

💡 Note:
The cost per minute shown in the top-right corner of the Voice AI Agent dashboard dynamically updates based on your configuration — including selected model, voice, engine, and telephony settings.
This allows you to estimate real-time usage costs as you customize your agent.